|You can use the following payment methods:|
|All online payments are made through Mollie and Paypal. Payments are processed securely and correctly via these payment platforms.
You can also opt for a bank transfer. In this case, you will receive the payment details in the order confirmation.
|Prepayment: If you choose the prepayment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment. Please note that payment transactions between banks usually take a little longer|
|Creditcard: When you place your order, you provide your credit card details. After your legitimation as the legal cardholder, the payment transaction will be carried out automatically and your card will be charged.|
|PayPal: In the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.|
|Giropay: After placing your order, you will be redirected to your bank's website. In order to be able to pay the invoice amount via Giropay, you must have a bank account that has been activated for online banking, identify yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction is carried out immediately afterwards and your account is debited.|
|Sofort: After placing the order, you will be redirected to your bank's website. In order to be able to pay the invoice amount via Sofort, you must have a bank account that has been activated for online banking, identify yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction is carried out immediately afterwards and your account is debited.|
|Pay later with Klarna: In cooperation with Klarna AB (www.klarna.com), Sveavägen 46, Stockholm, Sweden, we offer you purchase and pay later payment option. Please note that Klarna invoices are only available for consumers and that payment must be made to Klarna in each case. When buying with Klarna pay later, you always get the goods first and you always have a payment period of 14 days. The complete terms and conditions for purchase on account can be found here. There are additional costs of 1.95 euros.|
Pick up yourself: You have the option to pick up at MCS Fulfillment, Mon Plaisir 4, 4879 AN Etten-Leur, The Netherlands during the following office hours: Monday to Friday from 9 a.m. to 5 p.m.
You can also arrange your own transport via pick & return.
If you pick up the order yourself or send your own carrier, you will be notified when the order is ready. This is usually the next business day.
Shipping via MCS Fulfillment: In addition to pick-up yourself, it is (if desired) also possible to have delivery arranged by our partner; MCS Fulfillment (MCS). The shipping methods offered by MCS (DHL, GLS, etc.) and the terms of delivery can be found in the table below and before completing the order.
If you order before 20:00 on business days and pay directly online via Mollie or PayPal, the order will usually be shipped the same day by MCS Fulfillment. Once your order has been processed, you will receive an email with a tracking number so you can track your shipment.
Usually the order is delivered within 1-2 business days.
If for any reason you do not wish to keep an item, you can return it to Petcure within fourteen (14) calendar days after delivery. In this case the costs for a return are at the expense of the customer. Please also see the cancellation policy..
The product must be unopened, unused, undamaged and (as far as possible) in the undamaged original packaging. Products where hygiene plays a role cannot be taken back.
We kindly ask you to send us an email (email@example.com) and / or use the sample cancellation form so that we can give you instructions for the return.
In the event that you have received a damaged package and the goods can no longer be used due to the damage, please take a photo of the outer box and the goods themselves and send us these pictures by email. We will resolve this with you as soon as possible.
We recommend that you check the delivered goods immediately after delivery and report any defects within 2 days of receipt.
We only accept returns of items purchased via the Petcure platform.